Software Failure Impact on a Company's Business Process Efficiency
DOI:
https://doi.org/10.18559/SOEP.2017.12.5Keywords:
Software, Software management, Reliability, Failure rate, Failure mode and effects analysis (FMEA), Labour efficiency, Computer system, EnterprisesAbstract
Th e article discusses the subject of measuring the influence of softwarefailure rate on a company's business process effi iency. We put forward the thesisthat it is possible to measure the impact of increasing failure rate on a user's financial condition. The research is based on real data provided by KRUK S.A., which consists of two subsets: system failure logs and operational data. By searching for data outliers and by conducting a causal analysis, we tried to identify the days, which presented a high dependence of process effi ciency on the observed failure rate. As a result, we have shown that it is possible to discover a measurable outlier in the process effi ciency that is caused by a specifi c set of failures.
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