Shared Services Centres as a form of Employment Restructuring

Abstract

The need for increased flexibility and the search for performance optimisation opportunities force companies to continuously perform internal reorganisation. The process of introducing fundamental changes to the structure of an organisation is referred to as restructuring. The article focuses on the process of employment re- structuring implemented through company segmentation, isolation of external cells from within its internal structure and the outsourcing of ancillary functions. The article defines the following terms: the shared services centreand the business process offshoring centre. Moreover the paper discusses differences between these two forms of restructuring, in addition to the advantages and disadvantages of using these two solutions. The publication also defines the sector of modern business services in Po- land. The article aims to present both internal and external shared services centres as a form of employment restructuring.